Once an order has been completed, it can not be cancelled. We have a strict no refund policy on any of our products.
Snatched By Us strives to meet the 2-3 business day shipping timeframe. All domestic Surgery Kit orders will be shipped via UPS ground shipping, other items may be shipped both USPS ground shipping and/or USPS Priority Mail. We cannot make any guarantee nor accept liability for extended shipping timeframes due to circumstances outside of the company’s control. e.g. weather conditions, delays due to contingencies with the carrier, etc. Once an order has been shipped, Snatched By Us, is no longer responsible for your package. We are not responsible for any loss or damage items. You will need to contact UPS or USPS to file a claim for your package. If you need help processing a claim, you must contact us within 48 hours of you not receiving your package. During the claim process, we will not resend any lost/damage products, until the claim process is completed on either UPS/USPS side (this can take up to 10 business days).
Snatched By Us will only accept orders with shipping addresses that indicate a physical address. We do not deliver to P.O. Boxes. Your shipping address must match your billing address. If your shipping and billing address do not match, you must send an email to: firstname.lastname@example.org, with a picture your drivers license. Your license and billing address must match. Failure to do so, will result in your order being cancelled.
Returns and Exchange Policy
We have a strict no refund policy on any of our products. We understand that ordering compression garments online can be difficult. We do allow exchanges for our fajas only. This policy excludes the Tributo fajas. All exchanges must be requested within 7 days of your delivery date. We can exchange your item if the item you are requesting to be exchange is currently in stock. Otherwise, we can offer you a store credit, in the amount of the original product, minus the shipping fee. No refunds nor exchanges will be granted for our surgical recovery kits. All clients are responsible for the shipping fees on your exchanged item. We will send you an invoice for the return label amount. Once paid, your exchange will be processed.
Snatched By Us will thoroughly inspect your item you are requesting to be exchanged. We reserve the right to refuse your request if your product does not pass our inspection. You will have to pay for us to return your package back to you. Your request will be denied under the following circumstances:
- Product is not returned with the attached labels and original packaging
- Product shows signs of wear, odors, perfumes, stains
Please feel free to contact us for your questions and concerns, or to start your exchange process. In order to exchange your faja, please contact us with your first and last name, and order number. Once approved, we will send you the address, where you will return your faja to.
Information You Provide to Snatched By Us
On our online forms, we may collect the following information:
- Full Name
- Mailing/delivery address
- Contact information
- Email address
- Telephone number
The information collected will help Snatched By Us fulfill the services that are due to you. We also collect information through the website for the following purposes:
- Internal Record Keeping
- Client/Customer Feedback to improve services and/or products
- Promotional emails about our services, special offers, or other information which you may find interesting using the email address that you have provided to us
Security of Information
We are committed to ensuring that the information you submitted to Snatched By Us is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial measures to secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. With your permission on our browser settings, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used as this helps Snatched By Us analyze data about web page traffic, which we will use to improve our website in fulfilling customer needs. We only use this information for statistical analysis purposes, and then the data is subsequently removed from the system.
Please note that a cookie will NOT give us access to your computer or any information about you, other than the data you choose to share with us through the Snatched By Us website.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies once you access certain websites. Be advised that when you do decline cookies, it may prevent you from taking full advantage of the website features.
Security of Your Personal Information
Snatched By Us will not sell, distribute, or forward your personal information to third parties unless we have your express and written permission or are required by law to disclose your information.